Contact us

If, after reviewing this policy, you have further questions, would like to know more about our privacy practices or wish to make a complaint, please contact us by email at info@perfectvape.de.

Collection of personal data

When you visit our website, we collect certain information about your device, your interaction with the website and data required to process your purchases. Additional information may be collected when you contact our customer support. In this Privacy Policy, we refer to any information that can identify a natural person as "personal data". Below you will find an overview of the personal data that we collect and the reasons for collecting it.

Device information

• Purpose of the surveyOptimization of the website presentation, analysis of user behavior and improvement of the user experience.

• Source of the surveyAutomatically collected when accessing our website through cookies, log files, web beacons or pixels.

• Data collectedBrowser type and version, IP address, time zone, cookie information, pages visited, search terms and interactions with the website.

Order information

• Purpose of the surveyFulfilling our contractual obligations, processing payments, organizing shipping, providing invoices and order confirmations, communicating with you, checking orders for fraud risks and providing information or advertising about our products (if authorized by you).

• Source of the survey: Provided directly by you.

• Data collectedName, billing and delivery address, payment information (e.g. credit card details), e-mail address and telephone number.

Customer support information

• Purpose of the surveyProviding customer support and answering your queries.

• Source of the survey: Provided directly by you.

• Data collectedInformation you provide when contacting our support team, such as name, e-mail address or details of your request.

Minors

Our website is not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us at the email address above to request deletion.

Disclosure of personal data

We pass on your personal data to service providers who support us in the provision of our services and the fulfillment of our contracts with you. Examples:

• We use third-party providers for payment processing, shipping logistics and marketing purposes.

• We may share your information to comply with legal obligations, respond to legal requests (e.g. subpoenas) or protect our rights.

Use of personal data

We use your personal data to provide our services, including:

• Sale and delivery of products,

• Processing of payments,

• Shipping and order processing,

• Informing you about new products, services or offers (if approved by you).

Legal basis (GDPR)

If you are based in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Your consent,

• Fulfillment of the contract with you,

• Fulfillment of legal obligations,

• Protection of your vital interests,

• Safeguarding our legitimate interests, provided that these do not outweigh your fundamental rights and freedoms.

Storage

We store your personal data for as long as this is necessary for the above-mentioned purposes or until you ask us to delete it. Further information on your right to erasure can be found in the section "Your rights".

Automated decision making

We do not use fully automated decision-making that has a legal or significant impact on you. However, certain processes include automated elements, such as

• Temporary blocking of IP addresses in the event of repeated incorrect transactions (for a few hours).

• Temporary blocking of credit cards linked to blocked IP addresses (for a few days).

Behavior-based advertising

We use your personal data to provide you with targeted advertising or marketing communications that may be relevant to you. Examples:

• Google AnalyticsWe use Google Analytics to analyze user behavior on our website. Further information can be found at: Google Privacy Policy. You can deactivate Google Analytics here: Google Analytics Opt-out.

• Advertising partnerWe share information about your use of the Site, your purchases and interactions with our ads on other websites with our advertising partners, sometimes through cookies or similar technologies (depending on your location and consent).

For more information on how targeted advertising works, please visit the Network Advertising Initiative's education page: NAI. You can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: Opt-out.

Your rights

GDPR (EEA citizens)

If you are resident in the EEA, you have the right:

• Access your personal data,

• Transfer these to a new service,

• To request the correction, updating or deletion of your data.

Please contact us at support@perfectvape.de to exercise these rights.

Cookies

We use cookies to improve your experience on our website. Cookies are small files that are stored on your device and help us remember your preferences and analyze website usage. We use:

• Functional cookies: For saving settings such as language or login data.

• Performance cookiesTo analyze the use of the website.

• Advertising cookiesTo provide relevant advertising.

The storage period of cookies varies. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for between 30 minutes and two years.

You can control or disable cookies in your browser settings. Please note that blocking cookies may affect your user experience. You can find more information at: www.allaboutcookies.org.

Do Not Track

Because there is no uniform industry agreement on how to respond to "Do Not Track" signals, we do not change our data collection practices when we recognize such a signal from your browser.

Changes

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The current version is always available on our website.

Complaints

If you are not satisfied with our response to your complaint, you can contact the relevant data protection authority. Please contact us in the first instance at support@perfectvape.de.

Last update: May 26, 2025