FAQs

Payment

Which payment methods do you accept?

We offer a variety of secure and convenient payment methods, including PayPal, credit and debit cards, bank transfer and other options. You can view and select the available payment options directly on our checkout page. Shop worry-free at perfectvape.co.uk!

Why was my payment rejected?

Payments may not be successful for various reasons, for example due to incorrect credit card details, insufficient funds or technical difficulties with the payment service provider. Please check that the payment details you have entered are correct or contact your payment provider to clarify the cause.

How can I receive an invoice?

During the ordering process, you can request an invoice, which we will then send you by e-mail.

Do you offer cash on delivery (COD) as a payment option?

Unfortunately, we do not offer cash on delivery. For your order, we ask you to use one of our secure online payment methods, which are available to you when ordering on perfectvape.de.

Is payment at perfectvape secure?

We take extensive measures to ensure the security of your payments, including state-of-the-art encryption technologies and payment processing that complies with PCI security standards. Your trust is important to us!

How do I receive an order confirmation after payment?

After successful payment, we will immediately send you an order confirmation by e-mail containing all the important information about your order.

How can I apply for a refund?

If you would like a refund, please contact our customer service team and provide us with your order details. Our team will be happy to assist you in processing your refund request in accordance with our refund policy.

How can I view my order history after a payment?

Log in to your account on perfectvape.de and navigate to the "My Account" page. In the "Order history" section, you can view all the details of your previous orders, including payment information and the current order status.

Shipping costs

Free shipping and delivery options

Free shipping: We offer free shipping to the USA (except Alaska and Hawaii) and Australia to give you the best shopping experience.

DDP shipping (delivery duty paid): In certain countries we use the DDP (Delivery Duty Paid) method, where you do not have to clear customs or pay customs duties. These countries include

  • USA: UPS Express (except Alaska and Hawaii)

  • United Kingdom: DPD Express

  • Europe: UPS Express, DPD Express or DHL Express for Germany, Belgium, Luxembourg, the Netherlands, the Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal and Spain.
    Shipments to European countries (except the UK) are cleared through customs in Germany and forwarded from there.

  • United Arab Emirates: Dubai only, via a special shipping line

  • South Africa: Dedicated shipping line

  • Vietnam: Dedicated shipping line

  • West Malaysia: Dedicated shipping line (except Kalimantan Island)

CountryShipping methodShipping time
USALocal UPS Ground10~15 Days
UKLocal DPD Express7~12 Days
GermanyUPS/DPD/DHL Germany8~15 Days
FranceUPS/DPD/DHL Germany10~15 Days
BelgiumUPS/DPD/DHL Germany10~15 Days
LuxembourgUPS/DPD/DHL Germany10~15 Days
NetherlandsUPS/DPD/DHL Germany10~15 Days
Czech RepublicUPS/DPD/DHL Germany10~15 Days
PolandUPS/DPD/DHL Germany10~15 Days
CroatiaUPS/DPD/DHL Germany10~15 Days
SlovakiaUPS/DPD/DHL Germany10~15 Days
SloveniaUPS/DPD/DHL Germany10~15 Days
FinlandUPS/DPD/DHL Germany10~15 Days
DenmarkUPS/DPD/DHL Germany10~15 Days
SwedenUPS/DPD/DHL Germany10~15 Days
AustriaUPS/DPD/DHL Germany10~15 Days
ItalyUPS/DPD/DHL Germany10~15 Days
HungaryUPS/DPD/DHL Germany10~15 Days
LithuaniaUPS/DPD/DHL Germany10~15 Days
EstoniaUPS/DPD/DHL Germany10~15 Days
LatviaUPS/DPD/DHL Germany10~15 Days
GreeceUPS/DPD/DHL Germany10~15 Days
IrelandUPS/DPD/DHL Germany10~15 Days
PortugalUPS/DPD/DHL Germany10~15 Days
SpainUPS/DPD/DHL Germany10~15 Days
UAE (Dubai only)Dubai dedicated line12~18 Days
South AfricaSouth Africa dedicated line15~25 Days
VietnamVietnam dedicated line3~5 Days
West MalaysiaMalaysia dedicated line4~8 Days
Free shipping to Europe

Perfectvape offers free shipping for orders to Europe, with the exception of some remote small towns. Benefit from our fast and reliable shipping service on perfectvape.co.uk!

What should I do if my parcel is lost or delayed?

If your parcel is lost or significantly delayed, please contact our customer service immediately. We will check the case carefully and help you solve the problem as quickly as possible!

How can I track my order?

You can track your order by logging into your account on perfectvape.de and accessing the "Order history" section. We will also send you the tracking information by e-mail. Alternatively, you can contact our customer service team, who will help you quickly and reliably with tracking!

Do I have to pay customs duties?

There are currently no customs fees for your order at perfectvape, as we use the DDP (Delivery Duty Paid) method in many countries to offer you a worry-free shopping experience!

What is the estimated delivery time?

The preparation time for your order is 1-5 working days depending on the product, while the shipping time usually takes 7-15 working days, depending on the country of delivery and the selected shipping method.

FAQs

How does PerfectVape.de guarantee the security of the website?

With PerfectVape.com we use state-of-the-art security measures to protect your data and transactions. These include

  • EncryptionWe use advanced SSL/TLS encryption to secure your personal and payment data during transmission.
  • FirewallsOur systems are protected by powerful firewalls that prevent unauthorized access.
  • Regular safety checksWe carry out continuous security checks and audits to identify and eliminate potential vulnerabilities.
  • Secure payment systemsAll transactions are processed via trusted payment service providers that meet the highest security standards.

Our aim is to offer you a secure and trustworthy shopping experience. If you have any questions about data security, please contact us at info@perfectvape.de.

How is the protection of my personal data guaranteed at PerfectVape.de?

With PerfectVape.com we place the highest value on the protection of your personal data. We adhere strictly to our Privacy policy and we do not pass on or sell your information to third parties. Your data will only be used for the following purposes:

  • Order processingTo process and deliver your orders.
  • Customer supportTo help you with questions or concerns in the best possible way.
  • Secure storageYour data is stored in protected systems and secured using modern encryption technologies.

Return

How can I change the items I have ordered?

With PerfectVape.com you can change your order as long as it has not yet been dispatched. Please note the following:

  • Deadline for changes: Changes are possible if you contact us by 23:00 (CEST) on the day of the order.
  • Contact us: Send your change requests to info@perfectvape.de or use the contact form on our website. Please state your order number and the desired changes.

Once the order has been dispatched, changes are unfortunately no longer possible. We recommend that you contact us as soon as possible to process your request.

How can I return a product to PerfectVape.de?

With PerfectVape.com we want to make sure that you are completely satisfied with your purchase. Here are the details of our returns process:

  • Return period: Returns are only possible within 3 days after purchase possible if the order has not yet been dispatched. Returns or refunds are no longer possible once the order has been dispatched.
  • Return conditionsThe product must be in the same condition as when it was received - unused, undamaged, with all labels and in the original packaging. Please enclose proof of purchase or proof of purchase.
  • Return processTo initiate a return, please contact our customer service at support@perfectvape.de. If your return is approved, we will send you a return label and instructions on how and where to return the package. Returns without prior authorization cannot be accepted.
  • Contact us: If you have any questions about returns, please contact us at info@perfectvape.de available at any time.

We thank you for your trust in PerfectVape.com and strive to make the return process as simple as possible.